We’re all in this together The potential impact of COVID-19 is becoming clearer and most firms are now in full business continuity mode. Payments organizations should now act urgently to moderate the damage it does to their customers, their people, their partners and their businesses.The focus of their actions will necessarily be short term, but many of the measures they take will lay a foundation for future sustainability and growth. Hopefully, the crisis will also serve to forge stronger, more trusted bonds between customers and everyone in the payments ecosystem. Accenture stands ready to provide whatever skills, capacity, and assistance you may need to deal effectively with this crisis. In this presentation—and in more detail in accompanying documents—we offer a summary of the issues payments firms should address and the initiatives they should consider to support their customers, maintain their business, reinforce their organization, and play a positive role in the economy and society. Let’s show what the industry can offer the world on its best day. 2 10 Ways COVID-19 is impacting payments