AI and ME #TECHVISION2020 AI shouldn’t be seen as a solution for one challenge, but a transformative factor for the entire organization. Lemonade is exploring a new approach to insurance, usingan AI-first model.The company infusedAI across their workflows from onboarding customers, to policy changes, to internal engineering team development, to their claims process.Their claims process utilizes an intelligent agent and anti-fraud algorithms to immediately pay out simple claims to customers. For claims requiring further investigation, the intelligent agent gathers relevant contextual information and then introduces the customer to a human specialist. But the company's approach doesn't just offer acollaborative AI partner to their customers andemployees, it also means that each new system change could introduce a new way to transform their business with AI. Technology Vision 2020 | accenture.com/technologyvision 11