Leadershipresilience As capital markets firms are working to further stabilize their businesses, it is more essential than ever for leaders to communicate with their people and their clients in an authentically compassionate, caring and confident way. Nearly all companies are still thinking through how to change their ways For the first time, colleagues are seeing true glimpses inside others’ of working for the future. However, waiting to have all the answers before personal lives—including children, pets or even taste in art. Some of communicating leaves people uncertain and afraid. our clients have shared that they have seen conversations Leaders who regularly and candidly communicate to their employees, becoming much more honest, making a genuine connection, when someone asks how they’re doing today. regarding what they know and don’t know, highlight authentic vulnerability that—by and large—resonates with all employees. This This human touch in today’s virtual world continues to highlight and display of vulnerability is further exposed through the current new ways illustrate the radical changes across the pervasive digital of working and communicating, most often over video chat. engagement environment. 6