d e r e v li e d, d e eal d, s e gn i S   05 How will customers be convinced that the 3. Helping people understand what a wallet is— wallet is trustworthy and secure? beyond a payment mechanism. This is the mental model shift, where the wallet address Everything above represents a massive becomes the new email address. shift in control and access, and in the mental model people have of how things work around 4. Understanding the layers, levels, or zones of identity, data, and ownership. permission people can grant to businesses through their wallet. We expect almost nobody Four life-centric requirements stand out: will be willing to define token-by-token access every time they’re asked. So how can it 1. Showing people that the control they be designed as a quicker task? How can it be will get over their data privacy—and how much made easy for the user to set up and control better this is than the status quo— layers of access? Every extra step in addition is absolutely worth the time they’ll need to those that people take now will lead to a to invest to manage it effectively. drop-off in engagement, so how do designers mitigate that? + photo realistic, sharp focus, 35mm photography, change 100, ar 16:9 2. Making tokens easy to obtain and use in day-to- day transactions. Simple onboarding is essential. Right now, crypto is far too complex, so it’ll be important to learn from experience and shape the future with empathy for all users. Copyright © 2022 Accenture. All rights reserved. 71