PRELIMINARY –FOR DISCUSSION ACTIONS WE CAN TAKE –NEXT: LONG TERM PRIORITIES PRIORITIES DESCRIPTION RECONFIGUREFOR THE “NEW NORMAL” WAY OF WORKING 1 OMNICHANNEL IS • Full omnichannel relationship and digital channel orchestration (e.g. Mobile / Web, Social, Contact Center, …) NO MORE AN OPTION • New virtual channels (e.g. Virtual Agents, …) 2 • Determine future strategyof how products are written and sold (policy language and/or new products) – impacted SCALE PROTECTION lines: business interruption, workers comp, disability, health, auto, inland marine, cyber) and reinsured OFFERING • Agile adoption of digital products and add-on services (e.g. remote diagnosis, …) • Accelerate restructuring ofrisk and new products 3 LEVERAGE ON • Consider new sourcing optionsintegrating in the value chain strategic partnerships to transform key processes, STRATEGIC SOURCING increase business resilience and flex the cost curve 4 ACCELERATE THE • Adopt cloud-native technologies for new developments JOURNEY TO CLOUD • Define J2C migration targeting 50-70% of application on cloud 5 • A remoteworkforceculture that embraces data-driven insights across the organization SMART WORKFORCE • Enhance business continuity plans to optimize workforce, mitigate impact of travel restrictions, and deploy large scale remote workforce culture Copyright © 2020 Accenture. All rightsreserved.