Data & AI > Resilience
DR. ATHINA KANIOURA, Accenture’s Chief Analytics Officer & the Global Lead | Digital Insurer Network Meeting 2020 | 7 Pages
DATA AND AI SUPPORTING THE FUTURE OF INSURANCE RESILIENCE Copyright © 2020 Accenture. All rightsreserved.
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THE WORLD IS CHANGINGFASTER THAN CHANGING WE ALL ANTICIPATED FURTHER ACCELERATED BY COVID REMOTE DIGITAL VIRTUAL WORKFORCE CONFERENCES PARTIES Gartner CFO Survey Reveals 74% Intend Zoom hosts meetings with a total of The number of virtual to Shift Some Employees to Remote 300 million daily participants gatherings grew 1,130 % from Work Permanently up from just 10 million in Dec 2019 Mar 2019 to 2020 ONLINE TELEMEDICINE VIRTUAL EDUCATION CONCERTS In US, telehealth visits surged UdemyReport Shows 425% increase in 50%, according to Frost and Fortnite's Travis Scott virtual enrolments of online courses Sullivan in March’20 concert watched by millions 40% SOCIAL MESSENGER MEDIA USAGE SERVICES 24% Spending significantly more time using Messenger Services Copyright © 2020 Accenture. All rightsreserved.
COMPANIES ARE ADAPTING RAPIDLY Rapidly Handling $500Bn PPP Loans (set-up in 7 days for a bank) Numerous US Banks Rapid Shift To Virtual BANKS Intelligent Ventilation Workforce and Contact Centres Digital Workforce (set-up in 2 weeks) Management PUBLIC UTILITIES SECTOR Virtual Site-Visits Intelligent Monitoring (set-up in 2-3 weeks) TELECOM INDUSTRIAL Remote Digital Intelligent Manufacturing Health/Homecare PHARMA Intelligent Drug Discovery Copyright © 2020 Accenture. All rightsreserved.
RAPID ADAPTATION OVER PERFECTION RE- EXPERIENCE CLOUD- ECOSYSTEM OPEN IMAGINED -CENTRIC NATIVE PARTNERSHIP API/DATA INTELLIGENT CAPABILITIES S ECOSYSTEM PROCESSES Copyright © 2020 Accenture. All rightsreserved.
BRINGING IT TO LIFE COGNITIVE INSURANCE PLATFORM Extends to Auto Healthcare …. Input Patterns Insurance systems Claims Underwriting Policy Edge Video Distribution Pricing Data & Analytics Images Audio Enterprise Cognitive Insurance DWH / Lake Platform Social media, Web logs, blogs geospatial 3rd Party Scanned Data docs/pdf Text DMV Validation Parts Estimates Satellite Imagery Weather Integration Copyright © 2020 Accenture. All rightsreserved.
POWERING NEW EXPERIENCES Vehicle will be POST ACCIDENT EXPERIENCE repaired by 24 Feb .. Do you need cab SMS 2: Tow on your return van on way … Do you need a Mateo cab? ? Reaches Proactive reach out destination Customer is updated on time Knowledge Graph about the status Nearest Tow Truck is assigned Event Driven Break Down is informed to the nearest service New AI center Cognitive: Traditional Customer receives call Are you OK ? Yes , its breakdown Reach out to Emergency Services Wait Call Customer Wait for for Cab service and Wait for Tow truck Assistance to reach Site Delay to reach destination Copyright © 2020 Accenture. All rightsreserved.
GETTING TO RESILIENCE RE-IMAGINED EXPERIENCE- CLOUD- ECOSYSTEM OPEN API/DATA INTELLIGENT CENTRIC NATIVE PARTNERSHIPS ECOSYSTEM PROCESSES CAPABILITIES Discover Rapid Launch Scale (Key Journeys) (In-market Pilots On Cloud (Through Ecosystems) and Open API/Data) Copyright © 2020 Accenture. All rightsreserved.
