THINK LIKE THE TOP 10% For example, a major apparel manufacturer developed a wearable device to help users track their exercise but failed to Leaders believe that humans and generate meaningful insights from the data collected. That machines can bring out the best in each would have required building a machine learning-based analytics platform that could harness the data to provide other and that innovations within the real-time predictive analytics that customers could use. organizations as well as in their Because the company opted not to, sales were limited. It was forced to cease production, and eventually stop offering ecosystem of partners can be scaled. support services on apps for existing customers. It’s one reason they’re motivated to While Laggards don’t move beyond innovating in pockets, build Future Systems that are: Leaders set their sights on innovating at scale. Because of that perspective, they show the highest levels of penetration across 1 the 13 critical business processes our survey covered. In fact, Leaders target 3 times more business processes with technologies they adopt than Laggards. As a result, their 01 Boundaryless systems allow for a seamless flow of product and service innovations from one process to another 02 Adaptable 03 Radically human Future Systems 12