Future of Work

CLAIRE CARROLL, Director of the Human Insights Lab at the Dock | Digital Insurer Network Meeting 2020 | 16 Pages

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Claire has spent almost twenty years working in digital media, holding senior client-facing andstrategy roles. Since joining The Dock in 2016, Claire has led a global portfolio of R&D projects at the meeting point of strategy, personalization and emerging technology. In 2017, Claire presented a project to the United Nations in New York aimed at addressing the problem of identity management for the ongoing Claire refugee crisis. Claire published ‘The Future Home’ research report in Harvard Business Carroll Review in 2019. Now, as Director of the HumanInsights Lab, Claire leads collaborative Director, research and engagement projects founded on Human Insights Lab the belief that business has the power and potential to deliver societal value. Copyright © 2020 Accenture. All rightsreserved.

The Human Insights Lab applies expertise in social science, the arts and humanities to equip Accenture and our clients for the shifting relationship between business, technology and society. Copyright © 2020 Accenture. All rightsreserved.

BLOCKONE To thrive in the future, employers needto... Shared ensure that their people feel a leadership sense of purpose at every level &common of the organization purpose Copyright © 2020 Accenture. All rightsreserved.

Block 1 Shared leadership and common purpose Every business is a health business -Philips has pivoted its entire business model to achieve societal value. Source: Business Insider 31.10.2019 8 Copyright © 2020 Accenture. All rightsreserved.

BLOCKTWO To thrive in the future, employers needto... Adaptability support the development of & lifelong adaptable, resilient people with learning a growth mindset and skills that prepare them for the future Copyright © 2020 Accenture. All rightsreserved.

BLOCKTHREE To thrive in the future, employers needto... Inclusive& foster a sense of belonging, connected be inclusive, and take an active workforce role in bridging systemic inequalities that threaten society Copyright © 2020 Accenture. All rightsreserved.

Alcoholic beverages company Diageohas 44% female representation in the boardroom, has set up Asian and African heritage groups, and runs a Rainbow Network for LGBT+employees. Source: Retail Week Copyright © 2020 Accenture. All rightsreserved.

BLOCKFOUR To thrive in the future, Strengthening employers needto... …prioritise their people, investing value &respect in employee physical andmental of human wellbeing and creating working conditions and wages that ensure needs all workers are treated with respect and decency Copyright © 2020 Accenture. All rightsreserved.

Insights on piloting for the future of work 1. Mindset shift and vision boldly led by CEO & C-suite 2. Collective ambition for whole business model linked to incentive and reward model 3. Alignment to stakeholder meaning and motivation 4. Foster a culture of empowerment 5. Innovation as bottom up experiments Copyright © 2020 Accenture. All rightsreserved.