Embrace the generative AI era: Six adoption essentials 1 Dive in, with a business-driven mindset Even when new innovations have obvious advantages, diffusing them across an organization can be challenging, especially if the innovation is disruptive to current ways of working. By experimenting with generative AI capabilities, companies will develop the early successes, change agents and opinion leaders needed to boost acceptance and spread the innovation further, kick-starting the transformation and reskilling agenda. Organizations must take a dual approach to experimentation. One, focused on low-hanging fruit opportunities using consumable models and applications to realize quick returns. The other, focused on reinvention of business, customer engagement and prodicts and services using models that are customized with the organization’s data. A business-driven mindset is key to define, and successfully deliver on, the business case. As they experiment and explore reinvention opportunities, they’ll reap tangible value while learning more about which types of AI are most suited to different use cases, since the level of investment and sophistication required will differ based on the use case. They’ll also be able to test and improve their approaches to data privacy, model accuracy, bias and fairness with care, and learn when “human in the loop” safeguards are necessary. A bank uses enhanced search to equip employees with the right information As part of its three-year innovation plan, a large European banking group saw an opportunity to transform its knowledge base, empower its people with access to the right information, and advance its goal of becoming a data-driven bank. Using Microsoft’s Azure platform and a GPT- 3 LLM to search electronic documents, users can get quick answers to their questions — saving time while improving accuracy and compliance. The project, which included employee upskilling, is the first of four that will apply generative AI to the areas of contract management, conversational reporting and ticket classification. 14 A new era of generative AI for everyone |