Embrace the generative AI era: Six adoption essentials Dive in, with a business-driven mindset Even when new innovations have obvious advantages, 1 diffusing them across an organization can be challenging, especially if the innovation is disruptive to current ways of A bank uses enhanced search to equip working. By experimenting with generative AI capabilities, employees with the right information companies will develop the early successes, change agents and opinion leaders needed to boost acceptance and spread the innovation further, kick-starting the transformation and As part of its three-year innovation plan, reskilling agenda. a large European banking group saw an Organizations must take a dual approach to experimentation. opportunity to transform its knowledge One, focused on low-hanging fruit opportunities using consumable models and applications to realize quick returns. base, empower its people with access to The other, focused on reinvention of business, customer the right information, and advance its goal engagement and prodicts and services using models that are customized with the organization’s data. A business-driven of becoming a data-driven bank. Using mindset is key to define, and successfully deliver on, the Microsoft’s Azure platform and a GPT- business case. 3 LLM to search electronic documents, As they experiment and explore reinvention opportunities, users can get quick answers to their they’ll reap tangible value while learning more about which types of AI are most suited to different use cases, since the questions — saving time while improving level of investment and sophistication required will differ accuracy and compliance. The project, based on the use case. They’ll also be able to test and improve their approaches to data privacy, model accuracy, which included employee upskilling, is bias and fairness with care, and learn when “human in the the first of four that will apply generative loop” safeguards are necessary. AI to the areas of contract management, conversational reporting and ticket classification. A new era of generative AI for everyone | 14