ECOSYSTEMS - A GOOGLE CLOUD VIEW DAMION THOMPSON Damion Thompson, head of insurance at Google Cloud UK and Ireland, focused on the disruptive potential of ecosystems in his talk. He said that insurance is one of the industries most at risk of disruption, with Accenture research showing that 51 percent of insurance organizations are already experiencing disruption from competitors with partnerships in other industries. Google itself is one example of the power of ecosystems, with its customer experience spanning a range of technologies, services and infrastructure, some of which it owns (its own browsers, operating systems, apps, data centers and services) and some of which it doesn’t (broadband networks, competitor browsers, third-party smartphones). AN INNOVATION AGENDA FOR THE COVID-19 ERA 11