COVID-19: NAVIGATING THE DANIELE PRESUTTI DAY 1 HUMAN AND BUSINESS IMPACT ON INSURANCE CARRIERS Daniele Presutti, DIN chairman and Accenture‘s European insurance lead, set the theme for the day: how every business is becoming a health business as it grapples with the impact of the COVID-19 pandemic on operations and people. Insurers are focusing on building resilience and accelerating towards new operating models during these volatile times. Daniele said that the impact of COVID-19 and country-wide economic lockdowns has varied by industry sector: health and life insurers are negatively affected by lower interest rates and higher insurance claims, while personal lines P&C carriers have seen a decline in accident claims as a result of people staying home. AN INNOVATION AGENDA FOR THE COVID-19 ERA 03