CLOSING REMARKS AND REFLECTION Daniele thanked DIN members for their engagement. He said that the presentations illustrated how COVID-19 has accelerated the transformation of the insurance industry at every level— architecture, data, ecosystem and change management. In this context, C-suite executives have a vital role to play in driving and sponsoring transformation and innovation. Summing up the trends discussed at the meeting, Daniele said that many insurance companies are working hard to unlock the value of data and AI. There is also a move towards living services as insurers embrace their role of helping customers to monitor and reduce risk, in addition to their traditional business of paying claims. AN INNOVATION AGENDA FOR THE COVID-19 ERA 24