Authors We would also like to thank the following individuals for their contributions: Research, Operations Aarohi Sen Yusuf Tayob Vipin Gairola Growth & Strategy, Operations Group Chief Executive Growth and Strategy Lead Jashobrata Bose Operations Operations Riddhi Kaul Yusuf Tayob is group chief executive of Vipin Gairola is growth and strategy lead Marketing and Communications, Operations. His team of more than in Operations and a member of the Operations 219,000 professionals works with our Accenture Global Leadership Council. Susan Austin clients to solve their most complex He has more than 23 years of experience business problems and to deliver in helping global brands move to Kristen Caughill sustainable growth and competitiveness. intelligent operations and digitally Raghavendra Rao Operations delivers a comprehensive transform across multiple industry portfolio of enterprise business process sectors. He is also responsible for building services, including Research and asset-led solutions for organizations using Development, procurement, supply chain, data, technology and AI. His work finance, HR, marketing and sales, includes building future-ready workforces ationscustomer service and support, and trust to fuel innovation, streamline delivery and and safety, as well as industry-specific improve experiences. business services in banking, insurance, capital markets, telecommunications, utilities, software and platforms, and Project team health and life sciences. He is also a Tatjana Berg, Katarzyna Furdzik, Laurie Henneborn, member of the Accenture Global Emily Kish, Maria Francesca Mecca, Soubhagya enting Enterprise OperManagement Committee. Mohapatra, Sandra Najem, Gabriel Schmittlein, v Tomasz Sloniewski, Joanna Syczewska, Karen Wolf. ein R 32