Five ways to reinvent operations Operations reinventors establish a culture that encourages debate around which data to use, where to use it and how to use it. But they do so within the guardrails of a clear strategy that governs how data is created, collected, connected and enriched. “You can't just bring in your The strategy helps remove biases and helps them make insight-driven decisions that own data from your own are predictive yet prudent, more quickly and decisively. 2 sources to make your own Reinvention can only happen when leaders break free of their silos —not only to find argument, and then spend new ways to work together, but also to explore new avenues for using data and technology to lead broader change. weeks arguing why one data is different to another and Figure 7 whose version of the truth "We have a well-defined data strategy that is aligned with the is right.” business strategy, and a centralized, secure data lake that powers data-driven decision making across the enterprise.” Operations Foundational Chief Operating Officer, multinational reinventors telecommunications company ations 90% 3% Source: Accenture operations maturity survey, 2023 enting Enterprise Oper v ein R 19 2. The CHRO as a growth executive, Accenture 2023 https://www.accenture.com/us-en/insights/consulting/chro-growth-executive