Programmable World #TechVision Decision Points: Is your enterprise poised to innovate How could your business fundamentally Is your enterprise prepared for the in the programmable world? change in the programmable world? challenges of the programmable world? • Enterprises will need to develop strategies that take advantage of every layer • Programmable technologies will allow for greater control, customization, • Security, privacy, and safety are the predictable challenges of the of the programmable world, but right now they may only have exposure to and automation in nearly any physical world environment. This will programmable world that you can start addressing today. These risks a fraction of the developments underway. Leaders should develop a tech change everything from how your business operates (like manufacturing are particularly significant here because they will not be relegated to scouting program that can help track and anticipate changes across the operations, for instance) to how you interact with customers (through just the digital world but will have serious consequences in the physical consumer and business technology landscapes. advertising, products, and services). Prioritize the areas where world as well. Make experiences secure by design and data privacy a • Enterprises need to be prepared to adapt over time as new programmable programmability will have the most impact for your enterprise, like core part of your own innovation efforts. Choose partners based on their world technologies mature. Investing in the digital twins and IoT operational efficiency or increased customer satisfaction. security practices and stewardship of business, employee and customer technologies available today will position enterprises with the experiential • To be seamlessly programmable, myriad technologies from different commitments, keeping themselves and their devices safe. Increased and data foundations they need to rapidly innovate and respond to new companies will need to work together. Partnerships, consortiums, and connectivity leads to increased speed and impact of cyberattacks. Practice developments over time. industry standards can all be leveraged here to generate ecosystem-wide scenarios to find areas of improvement and ensure successful responses. • It is important to recognize the technology of the programmable world value. Look out for any of these that may already exist in your industry. • Avoid walled gardens in favor of interoperability to not only meet will open the door to new business models and strategies that are as When looking to strengthen your own relationships, search for new ways customer expectations, but to ensure utility and longevity of the solutions. yet undefined. Every enterprise invested in the programmable world will you could support the capabilities of your downstream partners. Make these components key performance metrics in your technology be experimenting with how to operationalize and monetize their new development and implementations. As the reach of enterprise technology capabilities. As this space is still budding, it is critical leaders revise the way expands, the ability to be interoperable can become a competitive edge they consider return on investment, and what key performance indicators for your enterprise. look like. Creating successful pockets of innovation throughout the • Ask yourself how well you know your customer. What would be a welcome enterprise will mean creating the space for safe experimentation and the connected experience, and what would be just creepy? Where in the ability to fail fast and iterate, while exploring new avenues for the future. service or experience should you share and where should you ask to understand the individual’s security, privacy, and safety needs? Create a diverse customer advisory board that can help you imagine the rich connected experiences that are welcome and share what touchpoints they want in that experience. Introduction // WebMe // Programmable World // The Unreal // Computing the Impossible 54