Tech: The New Normal

TECHNOLOGY: ACCELERATE THE NEW NORMAL Copyright © 2020 Accenture. All rightsreserved.

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We find ourselves in uncharted territory Bill Gates, April 2020 Copyright © 2020 Accenture. All rightsreserved.

Copyright © 2020 Accenture. All rightsreserved.

RESPOND REMOTE WORKING ENABLEMENT STABILISE PERFORMANCE Digital workplace tools & supporting infrastructure (e.g. VPN bandwidth, hardware provisioning) Contact Center continuity Training and Communications Plan to support staff adjusting to the new ways of working DIGITAL CHANNEL CONTINUITY ADDRESS IMMEDIATE CHALLENGES NO REGRETS COST REDUCTION Copyright © 2020 Accenture. All rightsreserved.

LONGER TERM SYSTEMS RESILIENCE RENEW NEW DIGITAL JOURNEYS Digital workplace tools & supporting infrastructure (e.g. VPN bandwidth, hardware provisioning) Contact Center continuity Training and Communications Plan to support staff adjusting to the new ways of working SCENARIO BASED GROWTH ACCELERATE RESHAPING TECH TRANSFORMATION Copyright © 2020 Accenture. All rightsreserved.

of insurers believe advancements 58%in new technologies and scientific innovations are poised to disrupt their industry Source: Technology Vision 2020, Accenture February 2020 Copyright © 2020 Accenture. All rightsreserved.

st Tops the ranking for 1 susceptibility to future disruption 1st Tops the ranking for least innovative sector Source: Breaking Through Disruption - Disruptability Index 2.0, Accenture June 2019 7 Copyright © 2020 Accenture. All rightsreserved.

TRUST AGILITY INNOVATION BRIDGE THE GAP INCREASE PACE POWER UP ENGINE Copyright © 2020 Accenture. All rightsreserved.

Creativity is thinking up new things. Innovation is doing new things. Theodore Levitt Copyright © 2020 Accenture. All rightsreserved.