#TECHVISION2020 How will you roll out collaborative AI How will you address explainability? initiatives across the organization? E valuate the scope of decision-making that AI is being given in your organization. Identify sensitive areas where additional oversight may be needed and prioritize post-implementation E valuate where your industry is headed. Where are partners or competitors finding explainability solutions, such as counterfactual explanations, for those systems. success in deploying AI? F or all future AI projects, plan for explainability by design. Develop policies and principles T o ensure transparency and trust, gather workforce perspectives into the design that will guide the development, building and implementation of new AI systems. and implementation of AI systems. Ultimately, these employees will be the ones who determine the success of your AI investments. I f you’re not already using AI in the company, find an area to begin piloting the technology, such as co-designing a new product, coaching or training employees or reinventing customer engagement strategies. S pend time “training” AI to ensure that it is smart and useful when launched to the wider workforce. This will help to drive human/machine collaboration and adoption of AI tools. Technology Vision for Insurance 2020 | We, the Post-Digital People 31