#TECHVISION2020 The research process begins by gathering input from the Technology Vision External In parallel, a consumer survey is conducted to understand the use and role of Advisory Board, a group of more than two dozen experienced individuals from the technology in people’s lives. The consumer survey canvassed 2,000 people in four public and private sectors, academia, venture capital and entrepreneurial companies. countries, the US, the UK, India and China. The survey asked consumers about their In addition, the Technology Vision team conducts interviews with technology luminaries viewpoints and use of technology in their daily lives, including voice assistants, robots and industry experts, as well as nearly 100 Accenture business leaders from across and connected products. the organization. As a shortlist of themes emerges from the research process, the Technology Vision The research process also includes a global survey of thousands of business and IT team reconvenes its advisory board. The board’s workshop, a series of “deep-dive” executives from around the world, to understand their perspectives on the impact sessions with Accenture leadership and external subject-matter experts, validates of technology in business. This year, 539 insurance executives participated in the and further refines the themes. survey. Survey responses help to identify the technology strategies and priority investments of companies from across industries and geographies. These processes weigh the themes for their relevance to real- world business challenges. The Technology Vision team seeks ideas that transcend the well-known drivers of technological change, concentrating instead on the themes that will soon start to appear on the C-level agendas of most enterprises. Technology Vision for Insurance 2020 | We, the Post-Digital People 63