#TECHVISION2020 Does your current method for How is your company preparing for designing experiences lend itself to data regulation that impacts customer sharing control of experience design? experiences? Find points within your customer journeys where individuals may want more Prepare the enterprise to address an increasingly regulated digital landscape. Review control over their experiences. These points are opportunities to give people your current data collection and management practices to identify potential points of risk. using your digital products and services the agency that will drive long-term partnerships. Ensure that your policies for consumer management of data are fully documented and made available to consumers and regulators. Identify and invest in the technologies that will enable your next wave of cooperative experiences. Scalability, immersion and participation will be Revise your data collection and storage strategies to support cooperative experiences key to sharing control and co-creating unique customer engagements. while complying with regulation that requires consumer privacy. Technology Vision for Insurance 2020 | We, the Post-Digital People 21