#TECHVISION2020 35 “GARI, an aggregator of innovative services”, Paysan Breton, March 15, 46 “Flock Enterprise Makes Drone Insurance for Larger Enterprises 55 “How USAA Bakes Customer Experience Innovation Into Its Company 2019. https://www.paysan-breton.fr/2019/03/gari-un-agregateur-de- That Much Easier”, Commercial UAV News, July 8, 2019. Culture”, Forbes, September 30, 2018. https://www.forbes.com/sites/ services-innovants/ https://www.commercialuavnews.com/europe/flock-enterprise- micahsolomon/2018/09/30/how-to-build-a-culture-of-customer- 36 “Why Farmers Still Insist on Buying Really Old Tractors”, Popular drone-insurance-enterprises experience-innovation-the-usaa-way/#3b19e7592378 Mechanics, January 9, 2020. https://www.popularmechanics.com/ 47 “Why Is Tesla Selling Insurance and What Does It Mean for Drivers?”, 56 “Bringing Innovation to The Next Level”, AXA, January 24, 2019. technology/a30449069/farmers-buying-old-tractors/ Yahoo Finance, February 6, 2020. https://finance.yahoo.com/news/ https://www.axa.com/en/newsroom/news/bringing-innovation- 37 “5 Reasons Your Car Insurance Rates May Be Rising”,Personal Finance, why-tesla-selling-insurance-does-134056575.html to-the-next-level February 21, 2020. https://www.businessinsider.com/why-car- 48 “Tokio Marine Licenses Metromile Claims Technology”, Digital 57 “Study by The Institutes RiskStream Collaborative Reveals Blockchain insurance-rates-rise-increase?IR=T Insurance, February 12, 2020. https://www.dig-in.com/news/tokio- Applications Could Save Insurance Industry Millions”, The Institutes 38 “Industrial Robot Cost Declines Should Trigger Tipping Points in marine-licenses-metromile-claims-technology RiskStream Collaborative, August 13, 2019. https://www.theinstitutes. Demand”, ARK Invest, April 17, 2019. https://ark-invest.com/research/ 49 “Allianz is Partnering with Microsoft to Drive Insurance Industry org/about-us/media-center/articles/study-institutes-riskstream- industrial-robot-cost-declines Innovation”, Business Insider, November 18, 2019. https://www. collaborative-reveals-blockchain 39 “Robots and the Workplace of the Future”, InternationalFederation of businessinsider.com/allianz-inks-deal-with-microsoft-for-insurance- Robotics, March 2018. https://ifr.org/downloads/papers/IFR_Robots_ industry-innovation-2019-11?IR=T and_the_Workplace_of_the_Future_Positioning_Paper.pdf 50 “Fires, Storms and Floods Cost $150 Billion in 2019”, CNN Business, 40 “Industrial Robotic Arms Race Leaves Experts Asking ‘What January 8, 2020. https://edition.cnn.com/2020/01/08/business/ Manufacturing Slowdown’?”, Forbes, January 9, 2019. https://www. munich-re-climate-change-natural-disasters/index.html forbes.com/sites/richblake1/2019/01/09/industrial-robotic-arms-race- 51 “Climate Change Adaptation Must Happen at Scale: leaves-experts-asking-what-manufacturing-slowdown/#4508f4144278 Swiss Re’s Scotti at Davos”, Reinsurance News, January 27, 2020. 41 “What’s Next for Amazon Scout?”, The Amazon blog, August 6, 2019. https://www.reinsurancene.ws/climate-change-adaptation-must- https://blog.aboutamazon.com/transportation/whats-next-for- happen-at-scale-swiss-res-scotti-at-davos/ amazon-scout 52 “Farmers Insurance and Talespin Announce Collaboration on 42 “TyBot Is An Autonomous Rebar Tying Robot That Delivers Huge Leadership and Communication Skills Training with AI-Powered Productivity Gains”, Equipment World, February 14, 2020. Virtual Human Technology”, PR Newswire, May 1, 2019. https://www. https://www.equipmentworld.com/tybot-is-an-autonomous-rebar- prnewswire.com/news-releases/farmers-insurance-and-talespin- tying-robot-that-delivers-huge-productivity-gains-video/ announce-collaboration-on-leadership-and-communication-skills- training-with-ai-powered-virtual-human-technology-300840739.html 43 “Robots Are Coming to Work. Are They Safe?”, ZDNet, October 10, 53 “2019 InsurTech Investment Reaches All-Time High with One-Third 2017. https://www.zdnet.com/article/robots-are-coming-to-work-are- of Historic Total – Almost $2 Billion Invested in Q4 Alone”, AIThority, they-safe/ February 7, 2020. https://www.aithority.com/technology/2019- 44 “Taking Control: Robots and Risk”, Lloyd’s and University of Surrey, insurtech-investment-reaches-all-time-high-with-one-third-of-historic- 2019. https://exeterindex.org/wp-content/uploads/Robotics_2019.pdf total-almost-2-billion-invested-in-q4-alone/ 45 “Airware Partners with Insurance Carrier to Boost Drone Inspections”, 54 “USAA’s Latest Customer Experience, Insurtech Innovation: Drone Life, July 2, 2018. https://dronelife.com/2018/07/02/airware- An AI Collaboration With Google Cloud”, Forbes, October 14, 2019. partners-with-insurance-carrier-to-boost-drone-inspections/ https://www.forbes.com/sites/micahsolomon/2019/10/14/usaas- latest-ai-powered-customer-experienceinsurtech-innovation-is-a- collaboration-with-google-cloud/#43653f2f2347 Technology Vision for Insurance 2020 | We, the Post-Digital People 65