#TECHVISION2020 Many industry assumptions and entrenched approaches are up for review and reinvention This reimagination of the enterprise offers tremendous opportunities for those that take towards people-centric models. Insurance companies must reengineer the experiences that the lead. Getting there is one of the greatest challenges the C-suite will face during the next bring people and technology together; they must raise questions about the democratization of decade. When insurance leaders successfully build technology that delivers a human focus, data and technology; and they must reevaluate the application and value of intelligence—what they will be poised to do far more than meet expectations. They’ll set the new standard that technology is providing for people, and the ways it’s changing people in the process. every competitor—in every industry—will be forced to try to meet. The success of the next generation of products and services will rest on insurance companies’ ability to elevate the human experience. Companies that have a shared-success mindset— and invite collaboration with customers, employees, ecosystem partners, governments and the public—will create new opportunities for growth in a way that benefits all. Technology Vision for Insurance 2020 | We, the Post-Digital People 61