#TECHVISION2020 It’s a major shift away from how they have operated in the past, but a necessary one. Becoming a true partner to customers will be a defining aspect of insurers’ future. 83% % 83 70 70 of insurance executives believe of consumer respondents are concerned organizations need to elevate their about data privacy and commercial tracking relationships with customers as partners associated with their online activity, behavior, to compete in a post-digital world. location, and interests. Technology Vision for Insurance 2020 | We, the Post-Digital People 19