Success Factor 05 Prioritize long- and short-term "I’m on a journey that doesn’t AI investments stop with a move to the cloud. To avoid being left behind, most For Achievers, continued investment companies need to aggressively increase largely involves expanding the scope of AI I’m in the middle of rebuilding their spending on data and AI. One reason to deliver maximum impact, while “cross- Achievers get more out of AI is simply pollinating” AI solutions and redeploying an organization shifting from because they invest more in it. resources in the process. being extremely operational We found that in 2018, Achievers devoted As part of its efforts to create a more into an organization that is 14% of their total technology budgets data-driven organization that can offer to AI, while in 2021 they devoted 28%. In customers highly personalized digital transformational." 2024, they plan to devote 34%. service, Walgreens Boots Alliance migrated from legacy databases to Francesco Tinto, global CIO, SVP, Achievers also understand that their AI advanced cloud databases and analytics, Walgreens Boots Alliance investment journey doesn’t have a finish and built some 100 high-value AI products line. There is, they frequently note, no that create detailed customer profiles “peak AI.” These companies know they and help the company better optimize have only scratched the surface of their inventory and prices. The company has AI transformations and that the quality of been committed to its data- and AI-led their investments matters just as much as transformation since 2020 and doesn't the quantity. intend to slow down anytime soon. The art of AI maturity—Advancing from practice to performance 27