Ellyn Shook Yusuf Tayob Chief Leadership & Human Resources Officer, Accenture Group Chief Executive, Accenture Operations Thank you to the following executives, practitioners, colleagues and partners for their significant contributions: The authors of the report would like to thank the following business leaders and experts for their valuable insights during our interviews and conversations: Vasilisa Barsukova, Michael Benyamin, Mark Emerson, Eric Fallen, Emer Finnegan, Rachel Frey, Lucy Frost, Briana Hanafin, Marc-Antoine Jarry, Dominic King, Elizabeth Koenig, Brian Kropp, Victoria Lee, Amanda McGrath, Samantha Muljadi, Athena Peppes, Katy Rosati, Alex Setnikar, Lorraine Shearing, Sheryl Sober, Jeffrey Ward, Jim Wilson Giuseppe Addezio, Chief Human Resources and Organization Officer, Ferrero Christine Deputy, Chief People Officer, Pinterest Kerry Dryburgh, Chief People Officer, bp Lauren Duprey, CHRO, Takeda Darrell Ford, EVP, Chief Human Resources Officer and Chief Diversity, Equity and Inclusion Officer, UPS Francine Katsoudas, Chief People, Policy and Purpose Officer, Cisco Donna Morris, Chief People Officer, Walmart Chuck Robbins, Chair and CEO, Cisco Acknowledgements Research Lead: Laurie Henneborn Research Architect: Gabriela Burlacu, Ph.D. Research Team: Tomas Castagnino, Francis Hintermann, Regina Maruca, Macarena Ortt, Tal Roded, Abira Sathiyanathan, Pragati Sharma, Nataliya Sysenko, Christine Yiannakis Strategic Lead: Joanne Kaufman Marketing Content Lead: Courtney Bonanno Julie Sweet, Chair and CEO, Accenture Christie Smith, Lead—Talent & Organization/Human Potential, Accenture Jill Kramer, Chief Marketing & Communications Officer, Accenture Authors 32
The Journey to Operations Maturity | Accenture Page 31 Page 33