07 Increased uncertainty and The conditions Increased need customer vulnerability create of uncertainty for certain goods and panic, such and services favorable as those created lower consumer by COVID-19, diligence in conditions are conducive ! procurement for fraud Regulatory bodies to fraud: and companies Confidence actively relax levels are lower certain fraud- and anxiety is mitigating £1M higher, making measures where individuals more the immediate UK-recorded COVID-19 susceptible to need outweighs fraud losses (20 March)13 social the fraud exposure (e.g. engineering increased contactless limit, focus on business continuity, cash alternatives) Unusual circumstances Vulnerable customers are reduce suspicion of particularly exposed as they contactfrom official are pushed to new payment bodies, or unknown methods and asked to rely on parties offering help or and trust third parties advice 18 10 Ways COVID-19 is impacting payments