Payments companies should In an extreme cost-cutting environment, actively be aware of the mitigating such exposure is an additional challenge. Communicating proactively with customers, particularly increased fraud vulnerable customers, will be key to preventing short- their customers, term losses. Longer-term investment in fraud detection, especially if and by extension other automated and e-commerce trends come into they themselves, effect, will be increased. are exposed to. 19 10 Ways COVID-19 is impacting payments