…and what they should look to do NEXT • Accelerate plans to reach unbanked or unserved customers who are increasingly unable to use physical payments methods. • Explore capabilities to counteract the new kinds of fraud that are causing additional challenges to customers and increased costs. • Push tokenization and digitization of physical payment methods. • Explore capabilities that give customers and businesses more insight and control over their finances and payments. • Drive interoperability of core payments capabilities, embedding into essential customer journeys, reducing friction and enabling customers to progress with their businesses and lives. • Explore new blockchain use cases and co-create solutions targeting real pain points. 26 10 Ways COVID-19 is impacting payments