as t w s i A   03 There should be new rules to reduce online Space design is also important, and some meetings on days when people are in the organizations are already creating spaces that office to make space for the intangibles they foster deeper connections with colleagues. can’t benefit from at home. Salesforce, for example, opened a 75-acre ranch where it’s running a range of employee If people are taking calls through headphones engagement programs to bring people together 55 A lot of people find much-needed all day, they’re still isolated—just in a different in person. location. Calendar etiquette should be redesigned balance in the opportunity to choose when they to make it acceptable to reschedule calls for the go to the office or work from home. sole reason that the invitee will be in the office that Office environments usually exist within the wider day. In fact, the digital calendar looks like it’s up for context of a city or town, which must inform complete redesign. strategy for delivering on intangibles. Exactly what Tools are a key part of the redesign, and leaders cities offer (and how they offer it) was part of the + colorful should scrutinize each for its suitability for hybrid work package for many if not most office workers, working and ditch those that fall short. Employees and it creates a triangle of places from which will likely have strong views on what works for people derive invisible benefits: city, workplace, them, and what puts an unnecessary kink in home. Shops, a variety of lunch places, even the their working day. They’ll have already spotted scenes people walk past to get to work can all opportunities for streamlining, so companies create a vibe that make it worth commuting in. In could save time and money by involving them London, Thursday night is the new Friday—a self- in the discussion. reinforcing trend that allocated Friday as a stay-at- home day, so social engagements moved earlier 56 in the week. Copyright © 2022 Accenture. All rights reserved. 43