WHERE IS AI BEING APPLIED? In which of the following functional areas are you deploying or considering deploying AI? EXTERNAL COMMUNICATION 71% 10% (MARKETING, SOCIAL MEDIA, PR) MARKETING/SALES 66% 16% CUSTOMER RELATIONS/INTERACTIONS 61% 20% (I.E. CHATBOTS) HR/WORKFORCE MANAGEMENT 60% 19% SECURITY/FRAUD DETECTION 51% 26% OPERATIONAL IMPROVEMENT 47% 25% MONITORING THROUGH EXTERNAL 37% 26% DEVICES/SYSTEMS LOGISTICS AND SUPPLY CHAIN 36% 28% PRODUCTION-FLOOR SYSTEMS 27% 34% EXPEDITING TRANSACTIONS 24% 39% FLEET/MOBILE FACILITIES 22% 31% 0 20 40 60 80 100 Deploying Considering 11