MORE SUCCESSFUL AI LESS SUCCESSFUL AI EMERGING BEST PROCESS MATURITY DEPLOYMENTS DEPLOYMENTS PRACTICES What sets successful AI Reviews AI output at least weekly adopters apart? Any complex business processes - especially In this survey, respondents were asked those with multiple contingencies and % % whether they had successfully deployed potential points of failure – are monitored 74 33 AI capabilities in their operations. frequently by successful organizations, and AI When the results of a number of survey is no exception. questions are viewed through this lens, we can identify areas in which successful organizations stand apart from their less successful counterparts – particularly in Have processes in place for areas where there are stark divergences. augmenting or overriding Consider these to be early-phase best questionable results practices adopted by those who are finding real success in their AI efforts – a As organizations mature in their AI capabilities, % % beacon for others at earlier phases of their they find that, just as with any other business 43 28 AI journeys. capability, AI is not infallible. It will never have 100 percent accuracy – and more sophisticated organizations develop processes that account for this reality. Anticipate more than 25 percent of processes being improved by AI in next three years % % The more leaders are exposed to AI 71 5 capabilities, the more they seem to understand its potential to transform the organization. 12