WHAT ARE THE BENEFITS? What benefits are you seeing, or do you expect to see, as a result of using AI technologies in your organization? MORE ACCURATE FORECASTING & DECISION-MAKING 60% 25% IMPROVED CUSTOMER ACQUISITION 52% 29% HIGHER ORGANIZATIONAL PRODUCTIVITY 48% 30% REDUCTION OR ELIMINATION OF MANUAL TASKS 48% 31% BETTER RESOURCE UTILIZATION 47% 32% REDUCED OPERATING COSTS 47% 31% FASTER RESPONSE TIMES TO CUSTOMERS 46% 35% INCREASED INNOVATION 45% 34% IMPROVED CUSTOMER SATISFACTION/RETENTION 43% 32% IMPROVED PRODUCT QUALITY 42% 36% BETTER ANOMALY DETECTION 41% 33% FASTER TIME TO INSIGHTS FROM DATA 41% 38% GREATER EMPLOYEE EFFICIENCY 29% 47% GREATER REAL-TIME PERSONALIZATION % 10% 4 0 10 20 30 40 50 60 70 80 90 Current Benefits Expected Benefits 7