Building a Responsible Metaverse Inclusion, diversity and well-being comprise a growing concern. Consumers under 40 (Millennials and Gen-Z) were more likely to give greater importance to these dimensions than Baby Boomers and Gen-X. Inclusion, Diversity Safety & Accessibility Sustainability Well-being • Safety is the top priority in virtual environments. • Companies should design systems and • Companies should explore ways to use the • The metaverse should be leveraged to Decentralized Autonomous experiences to be inclusive and accessible. metaverse to become net more sustainable enhance and augment real-life experiences. • Platforms must proactively implement by using it as an alternative to energy and Organizations (DAOs) have policies, technologies and practices to • As a new vehicle for fostering empathy and carbon-intensive activities. • Devices, systems and digital environments questionable value. When asked discourage harmful content and behaviors. connection, the metaverse should ideally be should be rooted in preserving and improving about inclusion and diversity, a grounded on universal design principles to • When deciding how to build and select users’ mental and physical health. • Companies should invest in predictive and maximize usability and accessibility. hardware, software and platforms for the core tenet of DAOs, consumers real-time detection capabilities as well as in- metaverse, companies should evaluate • Ultimately, well-being in the metaverse is are split—48% believe that DAOs world features to empower users to manage • Context matters. Users should feel environmental impact, such as energy usage, directly correlated with human-centric design can enhance inclusion and their own safety. empowered to reinvent themselves if emissions, and e-waste. choices across all the dimensions outlined in diversity by allowing community they wish, but certain situations call for this framework. authenticity and real identities. • Users, creators, and operators should be self-governance, 43% have not educated about what they can do to reduce yet formed an opinion, and 9% the environmental footprint of the metaverse. 5 disagreed altogether. Figure 1. Eight dimensions of Responsible Metaverse 7