Consumers continue to shop online even where retail has reopened in stabilizing markets Increase in online shopping hashtags % change in social media hashtags for online shopping since January (stabilizing markets) I have shopped and “ 1.5 +45% purchased more products online than before the 1.4 coronavirus and I will +30% continue this practice even 1.3 when the restrictions and 1.2 17% outbreak subsides. I have found the online experience 1.1 very interesting and 1 pleasant and the delivery 1.0 service to my residence -10% very prompt and courteous. 0.9 Female,56-69, Australia Jan Feb March April May Source: Accenture social listening analysis Jan-May 2020 Source: Accenture COVID-19 Consumer Pulse Research, th nd Stabilizing markets included: Canada, Australia, France, Germany, Italy, Japan, Spain, South Korea, Switzerland, UAE conducted 16 -22 June. 23