Consumers have changed how they live, work and shop and these changes are here to stay With consumers’ lives upended by the crisis, there have been substantial and lasting changes in the way people live, work and shop. As retail and leisure facilities reopen, our research explores how consumers are individually reshaping their lives for this new reality. Concerns for both health and finance continue to influence consumers’ attitudes and behaviors. In the last three months, personal health has remained the top priority for consumers, while fear over financial security has risen. Even as restrictions lift, retail footfall remains below pre-pandemic levels, and consumer confidence in visiting public places remains low, although there are hopeful signs. Despite the huge challenges that many businesses have faced, consumers have high expectations for medium and large businesses to act responsibly, addressing major issues such as sustainability. 3