ACT LIKE THE TOP 10% 05 Find creative ways to nurture talent Leaders understand that investing in talent is the best A large utilities company is currently exploring how way to advance Future Systems. As these systems 3D, Extended Reality and AI technologies can help evolve, so must the IT workforce. In fact, a workforce nuclear fleet operators to train their powerplant immersed in yesterday’s technologies is one of the personnel in any scenario, at any time. biggest obstacles to creating the expansive, flexible, human-centric systems necessary for success. With VR, they can design training scenarios and simulations that would otherwise be too inaccessible, 87% Our survey respondents believe that without some expensive or dangerous if carried out in the real world. This 90% retraining, 52% of their IT workforce’s skills and almost kind of simulation is also useful in emergency response half (47%) of their non-IT workforce’s skills will be planning in large, complex sites like shopping malls and obsolete in three years. theme parks. The human-like interaction with technology can make a notable impact, not just by training workers but Leaders are far outpacing Laggards in skills training: by making facilities safer for everyone. They use experiential learning at three times the rate of Laggards (73% versus 24%) and they launch Leaders also make sure their talent is not afraid to of Leaders use apprenticeship programs at more than double the rate of experiment and present non-traditional ideas— AI and advanced Laggards (79% to 36%). Eighty-seven percent of Leaders important components of learning and growing. Eighty- are using AI and advanced analytics to personalize four percent of Leaders have fostered a fail-fast culture, analytics to learning, predict skills needs and match workers’ skill for example, versus only 44% of Laggards. personalize requirements with appropriate training modules. Only 35% of Laggards use these techniques. learning. (See Figure 12) Figure 12 Future Systems 22