ACT LIKE THE TOP 10% 04 Manage technology investments well Leaders track returns on automation — across the enterprise Leaders have clear visibility into company-wide technology investments. 100 For example, 94% of them systematically track return on investments in automations across the organization, compared to only 47% of Laggards. (See Figure 11) 80 Leaders work toward business alignment – a key stepping stone for innovation transfer—by breaking down barriers between IT and other LEADERS departments. They also establish innovation centers, creating pipelines for innovation transfer. For example, they might consider how improvements 60 94% in machine-learning-driven sales and customer relationship technology could be used to predict and preempt employee turnover. A health insurance company, for instance, is using live dashboards 40 to track bots and automated activities running across their portfolio of businesses. The visibility allows them to calculate the benefits of LAGGARDS these investments in real-time—for example, by knowing that one bot saves 15 minutes of someone’s time every time it runs, which is 20 47% 200 times per week. The company can also identify new opportunities to expand their automation program. And perhaps the most intangible yet crucial benefit 0 of the dashboards is their power as a visualization tool to persuade non- believers, softening the resistance people have to any kind of culture Figure 11: 94% of Leaders systematically track return on change and paving the way for greater automation adoption. investments in automation across the organization, compared to only 47% of Laggards. Future Systems 21