We’reallinthistogether By now most banks are in full business continuity mode and you're addressing the immediate challenges of protectingyourstafffrominfectionwhileprovidingmuch neededservicestoyourcustomers. Banks can obviously not be bystanders as this crisis develops.Weallneedtobeactiveparticipantsanddo whatever we can to help consumers and businesses weather the storm. While a challenging situation, this is also an opportunity for banks to show that they understand theircustomers’plightandarecommitted to supportingthemthroughthecrisis.Theupside of thesedifficult circumstancesis that they canbeusedto buildstronger,enduring, trust-based relationships withcustomers. 2 COVID-19: Open letter to retail and commercial banking CEOs