Other impacts for loan servicers to consider We know that federally-backed mortgage programs are taking actions. While that covers the majority of loans, it does not cover all. Non-QM and jumbo loans will be impacted but borrowers won’t have the luxury of federal government support. In those cases, mostly balance sheet loans, banks should determine their course of action. Do they provide relief or follow traditional default management policies? The same can be said for home equity lines and loans. 5 COVID-19: Implications and next steps for lenders