ACCELERATE THE NEW NORMAL VICKY GODOLPHIN Vicky Godolphin, head of digital at Accenture Ireland, spoke about how organizations and people have responded with agility and innovation to the disruption the COVID-19 pandemic has brought into our lives. One simply needs to look at the use of robots to disinfect buildings faster and more safely than humans and the way distillers have pivoted to making hand sanitizer as examples. Insurance, too, needs to innovate in today’s challenging landscape. While the industry has been resilient in the face of previous economic and environmental shocks, the pace and scale of change it faces today is massive. To adjust to the new reality, insurance companies should consider a ‘respond and renew’ strategy. AN INNOVATION AGENDA FOR THE COVID-19 ERA 14