The pressing concern for most is to address the immediate “ 58 percent of insurers believe challenges of ensuring business continuity and stabilizing the performance of systems essential to day to day work. advancements in new This encompasses enablement of the remote workforce, strengthening digital channels to cope for vast increases in technologies and scientific traffic, and reducing costs where possible. innovations are poised to But organizations should not allow themselves to get ‘stuck with disrupt their industry.” the pause button on’. Beyond the response to COVID-19, they also have the opportunity to accelerate digital transformation. To prepare for a new normal, organizations will need to build A CCENTURE TECHNOLOGY VISION resilience and agility into their operations and embark on new FOR INSURANCE 2020 digital journeys, for example, cloud enablement. Vicky said that there are a number of disruptive trends on the horizon—for instance, robots will most likely be more widely deployed in a world where physical distancing is important. This is going to significantly change the risk mix in insurance. As new technologies come into play, insurers will need to embrace new technology skills. The challenge for the future is to harness the bravery and creativity of the workforce, build employees’ trust in new technology, and embed agility and innovation into enterprise DNA. AN INNOVATION AGENDA FOR THE COVID-19 ERA 15