CONTACT ABOUT ACCENTURE John Bolze Accenture is a leading global professional services company, Managing Director, providing a broad range of services and solutions in strategy, Global CMT consulting, digital, technology and operations. Combining [email protected] unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned Sharad Sachdev by the world’s largest delivery network—Accenture works at Managing Director, the intersection of business and technology to help clients Applied Intelligence improve their performance and create sustainable value for [email protected] their stakeholders. With approximately 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at JOIN THE www.accenture.com. CONVERSATION ABOUT ACCENTURE @AccentureAI APPLIED INTELLIGENCE Accenture Applied Intelligence helps clients apply new data science and intelligent technology across their business, and into every function, so they can transform their business and achieve new outcomes at speed and scale. Recognized as a leader by industry analysts, the company helps clients create new intelligence using artificial intelligence, machine learning, proprietary algorithms and app-based solutions, all powered by the Accenture Insights Platform. We collaborate with a powerful alliance and delivery network to help clients operationalize within any market and industry with a focus on speed to value. Combining expertise across industries, analytics, technology and design, Accenture is uniquely qualified to drive new business outcomes with precision, at scale. Visit us at www.accenture.com/appliedintelligence. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent Copyright © 2018 Accenture. or imply the existence of an association between Accenture and the lawful All rights reserved. owners of such trademarks. Accenture, its logo, and High This document is produced by consultants at Accenture as general Performance Delivered are guidance. It is not intended to provide specific advice on your registered trademarks circumstances. If you require advice or further details on any matters of Accenture. referred to, please contact your Accenture representative. APPLIED CUSTOMER ENGAGEMENT+ REINVENTING SERVICE WITH AI 8

Intelligent Customer Engagement - Page 8 Intelligent Customer Engagement Page 7