Delighting customers • Augment customer care agents with AI to serve and differentiating customers better, faster, and with increased quality. from competitors And, measure their performance based on the success of their customer interactions. • Increase customer relevance by applying contextual information, including images, audio, videos, and location, to inform hyper-personalized interactions, offers, and recommendations. • Utilize voice interfaces (Amazon Echo, Google Home) to be more human, intuitive, and accessible. Enabling best-of-breed • Provide predictive, proactive care to resolve problems and holistic customer before they happen, and introduce contextually relevant, engagement that builds personalized services. brand love • Integrate fully with legacy systems and ecosystem partners to create frictionless, timely, and engaging experiences across all the touchpoints in the customer journey. Pursuing the journey to Intelligent Customer Engagement requires a blend of capabilities, from design thinking, to dialog design, and knowledge engineering. By approaching change both systemically and strategically, companies can expect to meaningfully impact customer experience metrics and reduce costs by as much as 30 percent. They will develop a powerful, enterprise-wide capability to empower employees, satisfy their customers, differentiate competitively, and drive new growth in their business. Explore how AI can transform your customer engagement capabilities. Visit www.accenture.com/ai-for-business-transformation APPLIED CUSTOMER ENGAGEMENT+ REINVENTING SERVICE WITH AI 7