1. Enable clients to maintain operations Commercial banks around the world are seeing unprecedented demand Governments and societies understand the importance of channeling capital from concerned and troubled small and mid-sized businesses looking to to businesses, but they may not be aware of how constrained many banks are manage their insecure cashflow, as best they can, with extended credit. in their ability to scale the processes to meet this demand and execute at the speed many small businesses require. They are seeking: Banks’ existing processes, often as a result of local regulation, may require • New loans, both organic and through government programs. physical signatures or repeated interaction with customers for approval and • Modification of existing loan payment terms or interest schedules. drawdown. Digital capabilities are immature within commercial banking and are not prevalent globally across the industry. • Facility or line extensions. • Help in addressing impending credit risk deterioration. Many organizations are either at the outset or in the middle of digital transformation programs, either of which may restrict the availability of digital services at a time when they are needed most. With workforce safety and virus containment being an immediate priority, many banks are operating In many countries, banks mayfind it hard to with remote workforces as part of their new business continuity plans. And scale their operations to handle the influx of some offshore functions, where much of the scaled operating capacity may new credit requests. exist, may be completely cut off as many may have found it difficult to immediately enact continuity plans. To manage such operational impacts, banks should move quickly—in the next 10 days—to stand up a command center and build scalable capability. 5 Copyright © 2020 Accenture. All rights reserved.