Five ways to reinvent operations 01 Seek out 360° value as a North Star Organizations are reexamining major sustainability issues through a new lens that combines physical sciences and digital technologies. They are looking for new ways to engage with customers across channels—in person, online and even in the metaverse. To do so requires a fresh approach to accessing talent and realizing the full creative potential of their people, all while committing to inclusion and diversity and sustainability goals. ations Juggling these demands means keeping the big picture in mind—and looking at value beyond financial measures—from a 360° perspective (Figure 5). enting Enterprise Oper v ein R 15