Five ways to reinvent operations Figure 5 They make use of AI-powered models (such as simulations or Relative importance of scaling digital capabilities predictions) to constantly recalibrate their operations with an within each 360° value dimension, to accelerate accent on business outcomes. “Everything in this globally operations maturity Embracing an attitude of holistic value creation at the outset integrated economy has an creates operations maturity momentum—irrespective of an impact on everything else. Digital capability development organization's current level of operations maturity. That's why, if somebody can Financial 16% build an accurate tool to help Figure 6 us measure all those Experience 19% “We implement processes and platforms to track environmental, social and greenhouse gas emissions, waste disposal and Sustainability 19% resource circularity across functions and locations corporate governance (ESG) relative to less mature counterparts.” intricacies and assess the Inclusion 13% impact our operations have Operations Foundational Talent 17% reinventors across stakeholders, that would be very compelling.” Innovation 16% See Appendix: Machine learning analysis for more details. 60% 30% ations Chief Finance Officer, US investment bank Operations reinventors not only apply the six capability measures of operations maturity differently, but also are far better at seeking out 360° value as their North Star. Source: Accenture operations maturity survey, 2023 They look at value creation holistically, building it from the enting Enterprise Operground up by using data-driven insights from customers, v employees and other ecosystem partners. ein R 16