Reinventing operations But that’s not all. Operations reinventors are more proficient at building digital capabilities that solve business challenges. For the others, there’s a considerable mismatch between digital capabilities and key business challenges (Figure 4). Figure 4 Business challenges and how they are being met by digital capabilities Digit Insight-driven organizations identified Only 19% of organizations difficulty in using technology as a prioritized cloud-based vs. 42% al capabiltie differentiator by modernizing legacy platforms and infrastructure of operations systems and re-platforming at scale modernization as one of their reinventors as top business challenge top three digital investments ss challenge s being prioritiz asing maturity e Foundational and automated Only 2-3% of organizations have Incr op busineorganizations identified creating a leveraged business-technology 90% T well-defined operations and technology collaboration at scale to drive vs. of operations roadmap to execute the business innovation, growth and strategic reinventors ations strategy as top business challenge transformation initiatives ed enting Enterprise Oper v ein Source: Accenture operations maturity survey, 2023 R 12