Appendix Analyzing operations maturity Econometric analysis We analyzed the survey responses across six capability measures of operations maturity (data analytics and automation, To understand the relation between organizations' levels AI, leading practices, business-tech collaboration, talent strategy and stakeholder experiences). Respondents were of operations maturity and their performance across 360° asked to rate their maturity on a four-point scale (not in use, limited use, wide use, use at scale) across each of the six value indicators, we applied regression analysis to cross capabilities. Scores were cumulated across all six capabilities, with the scores ranging from 0 to 24. After rigorous section data. statistical analysis, we segmented the responding organizations based on the following ranges of maturity scores: 360° value indicators Score less than or equal to 12 Stage 1: We used non-financial performance elements of the Foundational Accenture 360° value framework for the analysis: Score greater than 12 but less than or equal to 16 Stage 2: sustainability (environment, social and governance), Automated experience, innovation, talent and inclusion and diversity. Stage 3: Each sub-component composite indicator is based on a Score greater than 16 but less than or equal to 20 Insight-driven set of indexed scores, normalized on a 0-100 scale. Stage 4: Experience consists of scores that reflect customer Score greater than 20 Intelligent experience, ecosystem partner experience (for example, supplier churn) and employee experience. Innovation is focused on innovation management and The four levels of Intelligent information security. Talent is based on the "Net Better operations maturity (operations reinventors) Off" outcomes, consisting of a company’s performance in the areas of compensation and benefits, work/life balance, culture and values, or talent development. ations Insights-driven Inclusion and diversity is based on employee diversity 9% and product accessibility. Financial indicators were Automated treated separately; we analyzed operating margins and 25% of organizations total shareholder return. We used data sourced from are at the highest Arabesque, Glassdoor and S&P Global. Foundational 48% level of operations maturity enting Enterprise Oper v 18% ein R 36