Five ways to reinvent operations Operations reinventors make deliberate efforts to explore new use cases for automation with their ecosystem partners, aiming to make automation more user-centric and to simplify the relationship that employees and customers have with technology. They also “Whenever we spend millions of measure return on investment and the success of intelligent automation investments dollars in getting an apparently differently. Instead of looking at key performance indicators, such as faster turnaround times or lower error rates, they measure experience-related outcomes. super system in place, simplicity is lost. At every stakeholder level Figure 9 there is an input that must be “We deploy AI and automation for customer, employee and partner given for the system to function experience management solutions at scale.” properly. Training people to get this input in the desired manner Operations Foundational is the biggest challenge that reinventors we've faced.” 71% 1% Head of Marketing, India, multinational automobile manufacturer ations Source: Accenture operations maturity survey, 2023 enting Enterprise Oper v ein R 25