Five ways to reinvent operations Case study A European bank To sharpen its competitive edge, a European Using a sophisticated management bank aimed to offer better customer service at app and 20 robotic process with an automated lower cost. automation (RPA) bots, the bank has service model Through strategic managed services, automated its end-to-end process for Accenture now runs many of the bank’s handling most credit card incidents. operations including customer service, invoice The result? The bank’s team of management, claims, operations, trade finance, specialists resolves most issues in a collections, procurement, funds management single day, down from two weeks. and e-learning. The bank has achieved significant improvements. For example, process automation has unlocked 50% efficiency gains. Improved customer service has reduced average call handling times by 44%. Invoices are processed with 30% to 50% less manual effort. And the bank has slashed operational costs by ations more than 50%. enting Enterprise Oper v ein R 26