Ultimately, the problem every company is Going forward, companies will be limited only by trying to solve comes down to delivering the what they can imagine, but they will be expected experience and outcomes that customers want. to grow and change more rapidly than ever. By Today, an airline customer service chatbot may consciously structuring their organizations with be able to answer the question, “Can I bring my human and machine collaboration at the crutches on board?” with a simple yes or no, and core, pioneers are already positioning AI to be perhaps provide a link to the airline or regulatory a driver of that change. The next generation of authority’s policy about carry-on items. But there’s intelligent enterprises will be led by those that an opportunity to extrapolate far beyond the are not just open to new ideas, but collaboratively simple language of the inquiry. building them. An intelligent agent could recognize that the question about crutches may mean the traveler has a mobility issue. It could then pull up the person’s itinerary, note that a plane change would require a transfer between terminals, and ask if a The next generation of wheelchair or cart transit would be helpful. An AI intelligent enterprises system could even suggest an alternate itinerary that would mean less distance to walk. Quickly will be led by those that answering a customer’s narrow question is one are not just open to new type of problem; however, delivering on the entire range of outcomes a customer might desire is a ideas, but collaboratively much more valuable one to address—and one that businesses can start solving today. building them.